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Read about the actions we're taking to support you and our staff in response to the Coronavirus outbreak.
RMC/RTM
We recognise that every development and every board has different needs and expectations. We take the time to understand our clients so we can provide the service they want. Not just for their happiness but for their success.
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Our client portal is available 24 hours a day, 365 days a year and displays real-time information in a clear and logical way. Via this login you can track expenditure, arrears, invoices as well as liaise with your dedicated team member on open projects.
All customers receive unique log ins where they can access up to date information about their account and works across the development. Via this platform customers can access documents and communicate directly with their Property Manager.
Our integrated ticketing system provides a central location for all communication to keep track of all customer requests. This ensures queries are dealt with efficiently, can be tracked through to completion and are carefully monitored by our management team.
Transparent Financial Records
Continued Compliance
Value for Money
Multiple Communication Channels
Service charge, rent and insurance premium collection must be effective, transparent and comply with legislation. Our bespoke system allows us to provide real-time financial information to Directors, setting out the current expenditure and arrears position with complete transparency.
Our bespoke systems and stringent internal processes allow our professionals to work with our clients to ensure continued compliance in respect of statutory and regulatory obligations, including health and safety, landlord and tenant matters and employment law.
Providing value for money means providing quality services at the best price and is an important part of our ethos. We believe our service exceeds customer expectations, yet our pricing remains exceptionally competitive. We achieve this by making the best use of our assets, increasing system efficiencies and continually streamlining our operations.
All clients are given a dedicated property management professional who can be contacted via phone or email. To make ourselves as accessible and efficient as possible, we have introduced project facilities via our portal as well as a Live Chat function and call availability between 8am to 9pm, Monday to Friday.
