Look after your money
We partner with our clients to deliver our service and, in turn, are trusted to look after our customers money. We achieve this by complying with the terms of the lease and ensuring open and transparent cash flow management through accurate budgeting, expenditure management and annual year-end accounts.
Accessible & proactive service
A fundamental part of property management is accessible and proactive service for our clients and customers. We recognise that to achieve this to the best possible standard is a team effort, requiring transparency and professionalism.
Keep our residents safe
We are trusted by our clients to manage their property with the primary focus of keeping our residents safe. We do this through effective health and safety management. This involves managing the risks identified in risk assessments and ensuring continued compliance with health and safety legislation and best practice guidance.
We are also committed to managing the built environment to the highest possible standard. We achieve this through the professionalism we demand of our people and our contractors. We utilise a stringent contractor accreditation system and comply with all consultation requirements for any major works.
We are the Trusted Property Partner
Our approach is what differentiates us.
We achieve this by embedding our values across our business operations.
Our values are the principles that unite our people and define what sets us apart from our competitors.
Recognising the strength in collaboration
- We operate and succeed as a team, both internally and with our clients and stakeholders
- We recognise, value, and learn from each other’s skills and experience
- We invest in ourselves, and each other, to learn, improve, and progress
Honest, transparent and respectful
- We are fair and honest with ourselves, our colleagues, and our customers
- We are accountable to our actions and promises
- We respect, support, and appreciate each other
Consistently delivering high quality, accurate work
- We care about our customers, and are consciously proactive in working to look after them
- We set ourselves high standards and expect them to be consistently delivered
- We communicate in a clear, timely, and effective manner