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Legal
Warwick Estates recognises that data protection is the cornerstone of its operations, and is committed to processing information about individuals in ways that comply with its obligations under the General Data Protection Regulation (GDPR).
As a managing agent, we will process the personal data of individuals. It is necessary for us to do so to perform our role as a managing agent. Whenever we process the personal data of individuals, we will ensure that we are clear with those individuals about what we do (or may do) with their information.
This privacy policy explains what personal data (information) we hold about individuals and contains important information on who we are, how and why we collect, store, use and share personal information, individuals’ rights in relation to their personal information and on how to contact us and supervisory authorities in the event you have a complaint.
Who we are
Warwick Estates collects, uses and is responsible for certain personal information about individuals. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
In this privacy policy, references to “we” or “us” mean Warwick Estates, Warwick Lite and Warwick Premier, all of which are trading names of Warwick Estates Property Management Limited.
Data Protection Principles
We will comply with the data protection principles set down by the GDPR when gathering and using personal information. In the course of our duties as a managing agent, we collect and process information relating to individuals. The information we collect (and how we handle that information) differs depending on who the individual is, and why we are collecting their information.
Transfer of your information out of the EEA
We may transfer your personal information to the following countries which are located outside the European Economic Area (EEA): United States of America
Warwick Estates is satisfied that any transfer of your personal data to platforms outside of the EEA has appropriate safeguards and adequate levels of data protection for your personal data, through those platforms confirming their compliance with safeguards such as Privacy Shield.
The personal information we collect and use relating to our Leaseholders and other occupiers on the sites we manage
To enable us to do our job as a managing agent, we need to collect personal information on people who occupy flats, apartments and other dwellings on the estates were are instructed to manage. This includes leaseholders and other occupiers, for example sub-tenants.
The information we collect
We may collect the following types of information:
Why we collect it
The collection of this information is required to enable us to perform our role as managing agent for the block you live in. It helps us to:
Who we share it with
From time to time, we may share your personal information with the following categories of recipients for a specific purpose:
We will share personal information with law enforcement or other authorities if required by applicable law. We will not share your personal information with any other third party.
Where your personal information may be held
Information may be held at our offices, and third party agencies, service providers, representatives and agents as described above. We have security measures in place to seek to ensure that there is appropriate security for information we hold.
How long your personal information will be kept
We will retain your personal information whilst ever we are instructed to manage the development where you are a leaseholder and/or occupier. Following cessation of our management of your particular development, we will retain your personal information for twelve (plus one) years.
Our lawful basis
If you are a leaseholder (or own a dwelling on an estate we manage), our basis for processing your data is a contractual one.If you are an occupier or other third party, then our lawful basis for processing your data is as a legitimate interest.It is necessary for us to process the personal information we have described so that we can perform our role as managing agent for your block, and also to protect the legitimate interests of our client. Our processing activities are a targeted and proportionate way of achieving this. Occupiers, including sub-tenants etc reasonably expect that we will process their personal information.
The personal information we collect and use relating to all other third parties
We will collect personal information from other third parties, including prospective clients and customers of Warwick Estates. We also collect personal information about individuals from previous managing agents and solicitors, and from our client(s) directly.
The information we collect
We may collect the following types of information:
Why we collect it
The collection of this information is required to enable us to act as a residential managing agent, which helps us to:
Who we share it with
From time to time, we may share your personal information with the following categories of recipients:
Some of those third party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
Where your personal information may be held
Information may be held at our offices, and third party agencies, service providers, representatives and agents as described above. We have security measures in place to seek to ensure that there is appropriate security for information we hold including those measures detailed in our GDPR data protection policy.
How long your personal information will be kept
We will retain information relating to you whilst ever our business relationship continues, and for up to two years thereafter.
Our lawful basis
We rely on legitimate interests as our lawful basis for processing this personal information. It is necessary for us to process the personal information we have described so that we can perform our job as a managing agent. Our processing activities are a targeted and proportionate way of achieving this.
Your Rights
Under the General Data Protection Regulation you have a number of important rights which are free of charge.
In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information. If you have a complaint about how we have used your data please contact us at data.protection@warwickestates.net
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.